Our products are shipped across India .

We send you the order tracking link once the order is shipped from our warehouse.

The order will reach you within 8-10 working days. However, our endeavour is to deliver the product at your doorstep at the earliest possible duration.

Due to some error if a product appears to be available & actually it is out of stock, you place your order. In such circumstance, we will notify you at the earliest that order cannot be dispatched. The order will be cancelled & we will refund you the entire amount.

The Size We Sent, Did Not Fit You !!
Do Not Worry

The product can be returned/replaced within 7 days (size issues), 48 hours (damaged /defective product) from the date of delivery provided it is in unused/unworn condition with its original box & tags (if any) intact.

It is compulsory to initiate return via email to info@elizabethyh.com within the timeframe mentioned above.

Process Flow For Return /Replacement:

1. Size issue
Though the chances of misfit are rare as we follow standard sizing system. If you are unsure of your feet size (cms/inches), we request you to refer to our size chart.

If in case, size issue occurs, you need to notify us via email to  “ info@elizabethyh.com ” within 7 days of product delivery. we shall arrange a replacement once the original product is received at our warehouse in unused/unworn condition in the original box with tags (if any) intact.

If in case the required size or design is not available, we would initiate REFUND of the entire amount. YOU SHALL RECEIVE REFUNDED AMOUNT WITHIN 7 BANK WORKING DAYS.

The customer has to bear the reverse shipping charges.
If for any reason product is torn, parts missing or damaged, ELIZABETH yh would not be responsible & we have full right to not initiate either return or refund.

2.   Defective/Damaged product. 

 Chances of receiving a damaged product is negligible as we ensure the product is checked MULTIPLE TIMES before it leaves our warehouse.

Still if the product you receive is in damaged condition/ parts missing etc. You are requested to notify us within 48 hours from the time of delivery via email @”info@elizabethyh.com”.
In this case as an exception we would refund you the reverse shipping cost, you are required to share photograph or screenshot of the receipt from the courier/postage facility via email.

A replacement of the same product (design & size) shall be initiated at our end. It will be shipped to you within 7-10 working days.

In case the required size or design is not available, we would initiate REFUND of the entire amount. YOU SHALL RECEIVE REFUNDED AMOUNT WITHIN 7 BANK WORKING DAYS.

Money Back In The Following Scenarios

1. We will refund the entire amount if its is cancelled by you within 24 hours of order placed.
2. Due to some error if a product appears to be available & actually it is out of stock, you place your order. In such circumstance, we will notify you at the earliest that order cannot be dispatched. The order will be cancelled & we will refund you the entire amount.
3. If there is a request for replacement by you & the required product is not available at our facility. We will refund the entire amount upon receiving the original product from you. The reverse shipping charges will have to be borne by the customer except in case of defective/damaged product as mentioned above.

NOTE: Products Sent To Our Warehouse Without Prior Notification Will Not Be Accepted & ELIZABETH Yh Will Not Be Liable For Any Replacement Or Refund.

By using this website, you agree to abide by our privacy policy as mentioned below.

1. Whenever a user visits our website- elizabethyh.com our network servers will collect the IP address and the domain name of the visitor. However, this website will not collect any personal information if you are browsing the site only for information.
2. If a user wants to avail our Services he will have to register with us by filling in the registration form. In that case you will be asked to provide your personal information such as the Email Id, Address, Mobile number and some more information. The purpose of collecting this information is primarily to make our interaction with you trustable and secure. User can refrain from providing this information for registration, in which case the user will not be registered for more services from Elizabethyh.com
3. Information collected from you is solely for marketing and promotional efforts, we require this to analyze the site usage, improve our content and offerings, and customize the site layout for better and safer usage.
4. Registration information collected from you may be used to provide you with some additional services based on your interest and information provided to us.
5. By Registering with elizabethyh.com, we understand that you have given us complete right to contact you on the number given by you to assist you in the services required as per the form filled.
6. We hereby assure you that the information shared by you shall not be given to any other party for any Marketing or promotional usage.
7. We are at sole discretion to publish any complaints, penalties and actions against faulty users. We hold all rights to disclose the information to legal authorities in case of a case against you.
8. We hold all rights to disclose collected information in response to any valid judicial order; such cases will be comprehensively validated by our privacy department.
9. In cases where we believe that the user is in breach of our terms and conditions we reserve the right to complaint and raise a case of concern against your actions to the legal authorities that we choose to deal with the user.
10. Any changes to our Privacy policy will be communicated to you by all possible means of communication. In such case all the information that had been collected earlier to the change in policy would continue to do so under the changed policy. In case you wish not to be governed by the newer or updated policy statements, we request you to communicate your disagreement with elizabethyh.com policy so that we could return/destroy all information collected from you.

Terms of Use

This privacy policy (“Policy”) describes how Website Operator (“Website Operator”, “we”, “us” or “our”) collects, protects and uses the personally identifiable information (“Personal Information”) you (“User”, “you” or “your”) may provide on the elizabethyh.com website and any of its products or services (collectively, “Website” or “Services”). It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Automatic collection of information

When you visit the Website our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics.

Collection of personal information

You can visit the Website without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the Website’s features, you will be asked to provide certain Personal Information (for example, your name and e-mail address). We receive and store any information you knowingly provide to us when you create an account, or fill any online forms on the Website. When required, this information may include your email address, name, phone number, address, credit card information, bank information, or other Personal Information. You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the Website’s features. Users who are uncertain about what information is mandatory are welcome to contact us.

Managing personal information

You are able to access, add to, update and delete certain Personal Information about you. The information you can view, update, and delete may change as the Website or Services change. When you update information, however, we may maintain a copy of the unrevised information in our records. Some information may remain in our private records after your deletion of such information from your account. We will retain and use your Personal Information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements unless a longer retention period is required or permitted by law. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.

Use of collected information

Any of the information we collect from you may be used to personalize your experience; improve our Website; improve customer service and respond to queries and emails of our customers; send newsletters; send notification emails such as password reminders, updates, etc; run and operate our Website and Services. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding Website usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

Privacy of children

We do not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through our Website or Service. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through our Website or Service without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to us through our Website or Service, please contact us. You must also be old enough to consent to the processing of your Personal Information in your country (in some countries we may allow your parent or guardian to do so on your behalf).

Newsletters

We offer electronic newsletters to which you may voluntarily subscribe at any time. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.

Do Not Track signals

Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. Our Website does not track its visitors over time and across third party websites. However, some third party sites may keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you.

Affiliates

We may disclose information about you to our affiliates for the purpose of being able to offer you related or additional products and services. Any information relating to you that we provide to our affiliates will be treated by those affiliates in accordance with the terms of this Privacy Policy.

Links to other websites

Our Website contains links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or third-parties. We encourage you to be aware when you leave our Website and to read the privacy statements of each and every website that may collect Personal Information.

Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and our Website cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third-party, despite best efforts.

Data breach

In the event we become aware that the security of the Website has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Website, send you an email.

Legal disclosure

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account, and Personal Information will likely be among the assets transferred.

Changes and amendments

We may update this Privacy Policy from time to time in our discretion and will notify you of any material changes to the way in which we treat Personal Information. When changes are made, we will post a notification on the main page of our Website. We may also provide notice to you in other ways in our discretion, such as through contact information you have provided. Any updated version of this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy unless otherwise specified. Your continued use of the Website or Services after the effective date of the revised Privacy Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Data in a manner materially different than what was stated at the time your Personal Data was collected. Policy was created with WebsitePolicies.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.

Contacting us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@elizabethyh.com